LEDC (London, Ontario, Canada)

How is cultural competency measured?


Perhaps you have already taken some steps to ensure your workforce is more reflective of your customer base or your community. That’s great! Now is a good time to step back and take a look at your organizational culture and processes to see how you’re doing.

Creating a diverse work culture – one where everyone feels comfortable with the diversity, doesn’t happen overnight. It is a process that requires education, leadership, open communications, and participation at all levels.

Here are some questions to help you evaluate and track what is now referred to as “cultural competency”. While some steps are easier for larger employers, you will find ideas here to help you think and act in new ways.

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